Privacy Policy

Last updated: July 2025
Business name: Elegant Home
Website: www.eleganthomesofa.co.uk
Contact email: bethany@eleganthomesofa.co.uk

1. Introduction

At Elegant Home, we value your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a purchase, or contact us.

By using our site, you agree to the terms outlined in this policy.

2. What information we collect

We may collect and process the following data:

Name and contact details (email, phone number)
Billing and shipping addresses
Payment details (processed securely via third-party providers)
Purchase history
Communication records (emails, forms, messages)
IP address and browser information (via cookies and analytics)

3. How we use your information

We use your data to:

Process and deliver your orders
Provide customer service and respond to enquiries
Send order confirmations and delivery updates
Improve our website and shopping experience
Comply with legal or regulatory obligations

We do not sell your data to third parties.

4. Third-Party services

We work with trusted third-party services such as:

Wix (website hosting and checkout)
Payment providers (e.g. Wix Payments, Klarna, PayPal)
Delivery companies for shipping your items
Analytics tools (e.g. Google Analytics) to monitor site usage

These providers only access your information as needed to perform their services.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow basic functions like remembering your shopping cart.

You can manage or disable cookies in your browser settings.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request corrections or updates to your information
Request the deletion of your data
Withdraw consent for marketing communications

To exercise these rights, please contact us at bethany@eleganthomesofa.co.uk.

7. Data security

We take reasonable steps to protect your personal information and ensure it is not lost, misused or accessed without authorisation. Payment details are processed securely through PCI-compliant providers.

8. How long we keep your data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact us

If you have questions or concerns about your privacy, please contact:
📧 bethany@eleganthomesofa.co.uk

PRELOVED ITEMS — CONDITION & RETURNS POLICY

All preloved items sold by Elegant Home Sofa are offered in as-seen condition and are priced accordingly to reflect their preloved status.

Viewing Before Purchase

Prior to any payment being made, customers are invited to inspect all preloved items either by attending our warehouse in person or by booking a detailed video appointment, during which a full walkround of the item will be provided. Customers may request additional angles, close-up footage, or a live video call at any point before committing to purchase. By proceeding with payment following a viewing — whether in person or by video — the customer confirms they are satisfied with the condition of the item as presented.

Condition

Preloved items may show signs of wear consistent with previous use, including but not limited to: minor surface marks, fabric wear, pilling, and cosmetic imperfections. Any known defects will be disclosed prior to sale. The expected standard of quality for preloved goods is adjusted in accordance with the age, price, and condition of the item, as recognised under the Consumer Rights Act 2015.

No Change of Mind Returns

A second-hand retailer is under no legal obligation to provide a refund or even a return because a customer has simply changed their mind about a purchase. Elegant Home Sofa does not offer returns or refunds on preloved items where the customer has changed their mind following purchase, or where the item has been accepted and payment made in full.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If an item is found to be materially not as described — meaning it differs significantly from the specific description and condition presented during your viewing — please contact us in writing within 30 days of delivery